Wednesday, March 26, 2025
Metropolis Events

Melbourne Digital Experience Summit 2025

Elevate your customer engagement and join industry leaders for hands-on sessions and expert discussions on cutting-edge digital solutions and personalised customer experiences.

Melbourne Digital Experience Summit 2025
Melbourne Digital Experience Summit 2025

Join us at the Digital Experience Summit to explore the future of customer engagement.

In March, we're bringing together digital, technology, marketing, and customer experience leaders to enhance service delivery and customer satisfaction through world-class digital solutions.

Discover best practices for designing digital experiences tailored to customer needs, developing reliable services, and leveraging AI and ML for dynamic personalisation. Engage in interactive sessions, real-world case studies, panel discussions, and debates to stay ahead of emerging trends shaping the future of digital experiences.

Key Themes:

  • The Future of Digital Experience
  • AI and ML in User Experience
  • Designing Omnichannel Customer Journeys
  • Interactive Content Strategies
  • Balancing Personalisation and Privacy
  • Emerging Digital Technologies
  • Using Data to Build Better Digital Experiences


Who Should Attend?


Business leaders, digital transformation experts, marketing professionals, UX designers, and technology enthusiasts eager to gain insights, network with industry peers, and explore innovative solutions to stay competitive in the digital landscape.

Don't miss this chance for a day of learning, innovation, and collaboration.

Registrations open early 2025.

Program Highlights

12+

Speakers

10+

Sessions

125+

Digital & User Experience Leaders

1

Track

Our Speakers

Adrian Harris

Adrian Harris

Head of Digital Product

Agenda

9:00am
Arrival & Networking
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9:30am
Keynote: Transforming Customer Engagement: The Future of Digital Experience

An exploration of emerging trends in digital customer engagement, including personalisation, AI-driven interactions, and immersive technologies.

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9:50am
Panel: Leveraging AI and Machine Learning for Enhanced User Experience

Discussing how AI and machine learning are revolutionising user experiences through personalisation and predictive analytics.

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10:20am
Morning Tea & Networking
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10:50am
Interactive Audience Activity: Designing a Seamless Omnichannel Journey

An interactive session where attendees collaborate to create an integrated customer journey across multiple digital touchpoints.

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11:10am
How I Solved... Boosting Engagement with Interactive Content Strategies

A case study on implementing interactive content to increase user engagement and drive conversions.

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11:25
How I Solved... Implementing Personalisation Without Compromising Privacy

Practical insights into delivering personalized experiences while maintaining user trust and complying with regulations.

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11:40am
Panel: The Role of Emerging Technologies in Shaping Digital Experiences

Exploring how technologies like AR/VR, blockchain, and IoT are creating new possibilities for digital engagement.

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12:10pm
Roundtable Discussions

Select a topic of discussion and engage in an interactive roundtable discussion with a group of your like-minded peers.

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1:00pm
Lunch & Networking
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2:00pm
Keynote: Data-Driven Insights... The Backbone of Exceptional Digital Experiences

Insights into harnessing data analytics to understand customer behaviour and improve digital offerings.

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2:30pm
The Great Debate: Human vs. Machine: Can AI Replace Human Creativity in UX Design?

A spirited debate on the potential and limitations of AI in creative processes for user experience design.

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3:00pm
Event Closed
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Who Attends?

Chief Marketing Officer

Chief Technology Officer

Chief Digital Officer

Chief Product Officer

Chief Customer Officer

Head of Digital Experience

Head of Online

Head of Customer Experience

Head of Digital Design

Head of eCommerce

Head of Digital Technology

Head of CRM

Digital Product Director

Innovation Director

Martech Manager

Digital Product Owner

UX & Digital Product Managers

Customer Technology Manager

Benefits For Attendees

4.7 / 5

average overall rating from attendees at our events.

94%

of attendees rate our content as “Extremely Relevant”.

100%

of attendees would recommend attending a Clutch Event to a colleague.

Our event sponsors
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For sponsorship opportunities, please get in touch with Danny Perry, danny@weareclutch.com.au

Event Location

Metropolis Events

Upper Level, Southgate Shopping Precinct, Southbank VIC 3006
Melbourne Digital Experience Summit 2025

FAQs

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Get In Touch

Contact our event team for any enquiry

Danny Perry

Director of Sales
For sponsorship opportunities.
danny@weareclutch.com.au

Lili Munar

Director of Client Relations
For guest and attendee enquiries.
lilibeth@weareclutch.com.au

Ben Turner

Director of Conference Production
For speaking opportunities & content enquiries.
ben@weareclutch.com.au

Taylor Stanyon

Director of Operations
For event-related enquiries.
taylor@weareclutch.com.au