Clutch Agency Pty Ltd are committed to protecting your information. Please read this Privacy Policy ("the Policy") carefully as it sets out important information relating to how we handle your personal information.

Introduction

This Policy sets out how we will collect and use personal information, and your choices and rights regarding our use of your personal information.

This Policy describes our practices when using your information when you:

a) Express an interest in or have signed up for our events or products including newsletters, apps, extensions

b) Attend an Clutch Agency Pty Ltd event; or

c) Visit our websites or social media sites.

This Policy sets out how we will collect and use personal information, and your choices and rights regarding our use of your personal information.

1. Information That We Collect About You

1.1 Data Collection and Usage

Information we collect directly from you or from the following sources:

• Social media sites and other public internet sites, such as LinkedIn; and
• Public resources such as telephone directories, newspapers, internet sites, commercially available marketing lists, registries or public records.
• Categories of information we collect about you include:
• Personal information such as name, contact details, and company name
• Communications with you;
• Information you provide when posting content on social media sites.

We use this information for certain activities, including:

• Facilitating the business through communication with corporate clients and other business contacts
• For internal analysis and research to help us improve our services;
• To send marketing to business contacts regarding our services and products which may be of interest and to promote our business and brand;
• Administering our website, investigating any complaints and providing customer service;
• Monitoring social media content to manage relations with our clients and promote our business and brand.

We use this information because:

• It is necessary for performing our obligations, or exercising our contractual rights.
• It is necessary to comply with applicable laws or regulations;
• We have a legitimate business interest to:
• Manage and promote our business and brand;
• Provide and improve our services;
• Operate our business; and
• We have your consent (where required under applicable law) to use your information for marketing. Where we rely upon your consent, you have the right to withdraw consent by contacting us.

Information we collect when you attend one of our in-person or virtual events:

• Categories of information we collect about you include:
• Information you provide us when registering your attendance such as name, business email address, profile photograph, job title, professional interests and requested accommodation;
• Information collected when we record one of our events.
• Information collected when we scan your badge to check in to a  session.
• We use this information for certain activities, including:
• Enabling you to attend our events;
• Conducting our events;
• Marketing our events through the use of video;
• Providing recordings of certain event sessions to interested business contacts, attendees and online through our website or social media sites.
• To provide aggregate reports on user demographics, survey responses, discussions, and peer questions to attendees, sponsors and partners
• To provide Attendees and eligible sponsors post conference aggregate demographics of those who attended the event;
• To provide eligible sponsors a post conference attendee list (including first name, last name, title, organization, email, address, and phone number) for attendees of the event.

We use this information because:

• It is necessary for performing our obligations, or exercising our contractual rights.
• It is necessary to comply with applicable laws or regulations;
• We have a legitimate business interest to:
• Manage and promote our business and brand;
• Operate our events business;
• Provide and improve our services;
• Collect relevant information for hospitality and health and safety purposes

Information we collect from users of:

• Our website;
• Our apps;
• Webpages on social media such as LinkedIn or Twitter.

Categories of information we collect about you include:

• Information you provide when you enter information on our website, such as when you provide contact details, answer online questionnaires, or feedback forms;
• Information you provide when you subscribe to email
• We use this information for certain activities, including:; 
• Personalising your experience of our website, extension and apps;
• Administering our website, extension and apps;
• Investigating any complaints and providing customer service;
• Monitoring social media content to manage relations with our clients and promote our business and brand.

We use this information because:

• It is necessary for performing our obligations or exercising our rights;
• It is necessary to comply with applicable laws or regulations;
• We have a legitimate business interest to:
• Promote our brand and business through our website and through social media tools;
• Monitor, investigate and report any attempts to breach the security of our website;
• Provide and improve our services including our website and our apps;
• Operate our business;
• We have your consent (where required under applicable law) to use your information for marketing. Where we rely on your consent, you have the right to withdraw consent by contacting us.

Information we collect about the use of our website and apps from users.

Categories of information we collect about you include:

• Information captured in our web logs such as device information (e.g. device brand and model, screen dimensions), unique identification numbers (e.g. IP address and device ID), and browser information (e.g. URL, browser type, pages visited, date/time of access), and other device-specific information, Internet connection information;
• Advertising information (such as size/type of ad, ad impressions, location/format of ad, data about interactions with ad);
• Behavioural information (such as information on the behaviour or presumed interests of individuals which are linked to those individuals and may be used to create a user profile); and
• Information captured by our cookies

We use this information for certain activities, including:

• Personalising the experience of our website;
• Administering our website;
• Performing statistical and trend analysis to improve the user experience and performance of our website.
• We use this information because:
• It is necessary to comply with applicable laws and regulations;

We have a legitimate business interest to:

• Monitor, investigate and report any attempts to breach the security of our websites;
• Improve the performance and user experience of our websites;

1.2 Special categories of information

Certain types of personal information are more sensitive than others. This includes information about health, disability, race, ethnicity, criminal offences (or alleged offences), political opinions, biometric information or religion. It is voluntary for you to disclose this information, but where we collect and receive these types of information about you, we have identified the type of special information, how we will use it and why we will use it.

Information we collect when you attend one of our in-person or virtual events.

Categories of information we collect about you include:

• Dietary requirements that may imply specific religious beliefs or medical conditions.
• Any physical or mental disability or impairment you may disclose to us.

We use this information for certain activities, including:

• Providing hospitality that is suitable for attendees of our events.

We use this information because:

• You have consented by providing us with the information. Where we rely on your consent, you have the right to withdraw your consent by emailing us at hello@clutchgroup.co

1.3 Further information

Where we collect and use information for our legitimate interests as mentioned above, a legitimate interest will only apply when we consider that your interests or rights requiring protection of your personal information do not override our legitimate interests. For more information regarding our legitimate interests as applied to your personal information, you may contact us.

Our websites and online services are for individuals who are at least 18 years of age. Our online services are not designed to be used by individuals under the age of 18.

In certain circumstances, if you do not provide personal information which is required (for example, in relation to activating your registration), we will not be able to perform our contractual obligations or provide you with products and services. When this is the case, we will make it clear.

2. When We Disclose Your Information

We may disclose your information to third parties as follows:

• To third parties who work on our behalf to service or maintain business contact databases and other IT systems, such as suppliers of the IT systems which we use to process personal information, or who provide other technical services, such as registration, event printing (badges, signage, etc.);
• To third parties providing services to us or on our behalf who have a need to access your information, such as our professional advisors (e.g. auditors and lawyers) or venues for our events;
• To comply with applicable laws, protect rights, safety and property, and respond to lawful requests from public authorities (such as disclosing data in appropriate situations for national security or law enforcement purposes); and

Event attendance information may be shared if we anonymised and/or aggregated reporting set out below:

• To other attendees, sponsors and partners who receive aggregate reports on user demographics, survey responses, discussions, and peer questions; and
• To other attendees and eligible sponsors who receive a post conference report with aggregate demographics of those who attended the event.

We may include your registration information (including first name, last name, title, organisation, email, business address, and phone number) on a post event attendee list and disclose to eligible sponsors. To opt-out of having your personal information shared with these sponsors, please email hello@clutchgroup.co

• A list that includes all who attended the event;

Any subsequent use of your personal information by the eligible sponsors will be subject to the privacy policy of the relevant sponsor.

By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

3. Retention Periods

We will retain your personal information for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations require us to retain it.

In general terms, this will mean that your personal information will be kept for the duration of our relationship with you and:

• The period required by tax and company laws and regulations; and
• As long as it is necessary for you to be able to bring a claim against us and for us to be able to defend ourselves against any legal claims. This will generally be the length of the relationship plus the length of any applicable statutory limitation period under local laws.

4. Choices About Your Information

We believe it is important to give you choices about the use of your information. We will use your information as described in this Policy (or any other event- or service-specific Privacy Policy). If we want to use your information for a purpose not described in this Policy, we will first get your consent to do so.

Marketing Communications

We will respect your wishes not to receive marketing communications. You can change your marketing preferences by contacting us at hello@clutchgroup.co. If you gave us your email address to receive marketing communications, you can opt-out at any time by using the unsubscribe links or instructions included at the bottom of our emails. Please note that we will continue to send you service-related communications regardless of any opt-out request. Other than to the extent set out in this Policy, we will not sell or share your information with third parties (other than our subsidiaries or affiliates) for their own promotional or marketing purposes unless you give us consent to do so and where permitted by applicable law.

5. Data Subject Rights

You have certain rights, in certain circumstances, in relation to your personal information. A summary of each right and how you can take steps to exercise it is set out below. To exercise any of these rights, please contact us. Such requests should include information to allow us to verify your identity (e.g., your name, address, email address or other information reasonably required).

Where we receive your request to exercise one of these rights, we will respond without undue delay and in any event within one month of receipt of the request. This may be extended by a further two months in certain circumstances, e.g., where requests are complex or numerous.

We will provide the information free of charge, except where requests are manifestly unfounded or excessive, e.g.because of their repetitive character. In these circumstances we may charge a reasonable fee or may refuse to act on the request. We will advise you of any fees prior to proceeding with a request.

We may ask for additional information to verify your identity before carrying out a request.

Your rights and how to exercise them:

Right to access and/or correct your personal information:

You have the right to access personal information we hold about you, as well as to be provided with a copy of the information (in most circumstances). You also have the right to correct any information we may hold about you that is inaccurate.

Right to restrict use of your personal information:

You have the right to access personal information we hold about you, and to be provided with a copy of the information (in most circumstances). You also have the right to correct any information we may hold about you that is inaccurate.

• The processing is unlawful but you want us to restrict use of the information instead of deleting it;
• Where you contest the accuracy of your personal information, the restriction will apply until we have verified the accuracy or corrected your personal information;
• We no longer require the personal information for the purposes of processing, but are required to keep it in connection with a legal claim;
• You have exercised your right to object to the processing. The restriction will apply until we have taken steps to verify whether we have compelling legitimate grounds to continue processing.

Right to request deletion of your personal information:

You have the right to ask us to delete your personal information in most circumstances. If you want to opt-out from receiving marketing communications, the best way to do so is to allow us to retain your information with a “do not contact” tag so we know not to contact you in the future.

There are also certain exceptions where we may refuse a request for erasure, for example, where the personal information is required to comply with a legal obligation or for the establishment, exercise or defense of legal claims.

Right to object to processing of your personal information:

You may object to our use of your personal information for marketing purposes.

You may also object to processing of your personal information in cases where we have used legitimate interests as the basis for processing. In such cases, we will stop processing your personal information until we verify that we have compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms in asking us to stop processing the data, or in limited cases where we need to continue processing the data for the establishment, exercise, or defence of legal claims.

Right to data portability:

In most cases, you have the right to receive all personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit this data to another data controller, where technically feasible.

Right to lodge a complaint with a supervisory authority:

If you object to our processing of your personal information, you have the right to complain to the data protection authority in the country where you reside, where you work, or where an alleged infringement of data protection laws has taken place.

6. Security

We have implemented administrative, technical, and physical security measures to help prevent unauthorised access. Despite these measures, no data transmission over the Internet can be entirely secure, and we cannot guarantee or warrant the security of any information you transmit via our websites or apps.

We make reasonable efforts to restrict access to information to only those employees, contractors, and agents who need such access in order to operate, develop, improve, or deliver our programs, products, and services.

7. Cookies and Similar Technologies

A cookie is a small text file which includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an on-line site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. For simplicity, we refer to all these technologies as "cookies".

Some of our website pages may contain electronic images known as web beacons (also known as clear gifs, tags or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, e.g. a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you.

A cookie can't read data off your hard disk or read cookie files created by other sites. Clutch Agency Pty Ltd uses cookies to track user traffic patterns (as described above) and to facilitate the login process. Other third parties, such as vendors and business partners, may use cookies or other technologies on our Sites for similar purposes.

Cookies are required to use our Sites.

We also include web beacons in e-mail messages or newsletters to track whether you open the messages. We use this information to customise our services and measure the overall effectiveness of our online content, advertising campaigns, and products and services we offer through the Site. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.

9. Miscellaneous

9.1 Changes to this Policy

From time to time, we may change and/or update this Policy. If this Policy changes in any way, we will post an updated version on this website. We recommend you regularly review this website to ensure that you are always aware of our information practices and any changes to such. Any changes to this Policy will go into effect on posting to this page.

10. Event Attendance Code of Conduct‍

10. 1 Overview

At Clutch Agency Pty Ltd (“the Company”), we require that everyone associated with Clutch (“the Associates”) — including, but not limited to, employees, contractors, clients, partners, mentors, advisors, students, volunteers, speakers, and attendees of our events — conduct themselves according to the highest standards of ethics, integrity, and behaviour in any setting associated with Clutch.

This includes, but is not limited to, offices, client sites, work events, social outings, conferences, homes, lodging, phone calls, video conferences, emails, chat platforms, social media, blogs, or other online communications.

This Code of Conduct establishes the standards of behaviour that must be met by all.

10. 2 Operation

The purpose of this policy is to clearly outline what the Company expects from all Associates and attendees of our events.

We require compliance with the terms of this policy at all times.

Failure to do so may result in the Company taking appropriate disciplinary or contractual action.

The Company reserves the right to unilaterally introduce, vary, remove, or replace this policy at any time.

10.3 Standards of Conduct

The following behaviours are examples of unacceptable conduct. Non-compliance with our policy in relation to these behaviours may result in further action being taken by the Company, including disciplinary or legal consequences:

- Use of offensive, abusive, or inappropriate language

- Offensive, disrespectful, or intimidating behaviour

- Violent or threatening behaviour

- Undertaking or promoting any illegal activity

- Discriminatory language or behaviour based on sex, gender, religion, culture, disability, age, race, sexual orientation, or any other protected attribute

- Any form of harassment, including sexual harassment, bullying, assault, indecent or sexual assault, vilification, or victimisation

10.4 Reporting and Enforcement

If any member of our community experiences or witnesses any conduct that is unacceptable under this Code, please report it through one of the following channels:

Contact the Clutch Code of Conduct Committee - Reports can be made directly to Taylor Stanyon (Director) or Danny Perry (Director). Your report will be treated with the strictest confidence. If the person alleged to have violated the Code is a committee member, they will recuse themselves from handling the report.

10.5 Photography & Media Consent

By attending a Clutch Agency Pty Ltd event, you acknowledge and agree that photographs, video, and other media may be captured during the event in which you may appear. You consent to the use of such content by Clutch Agency Pty Ltd for promotional, marketing, and commercial purposes, including but not limited to use on websites, social media, and other marketing materials, without compensation or further approval.

If you do not wish to be photographed or recorded, it is your responsibility to notify the event organisers in writing prior to the event or inform staff on-site.

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If you have any queries or complaints about our Terms & Conditions, please contact us at:

Clutch Agency Pty Ltd.
822 George Street
Chippendale NSW 2008

hello@clutchgroup.co
+61 421 001 435