Auckland Digital Experience Summit 2025
Elevate your customer engagement and join industry leaders for hands-on sessions and expert discussions on cutting-edge digital solutions and personalised customer experiences.
Join us at the Digital Experience Summit to explore the future of customer engagement.
In May, we're bringing together digital, technology, marketing, and customer experience leaders to enhance service delivery and customer satisfaction through world-class digital solutions.
Discover best practices for designing digital experiences tailored to customer needs, developing reliable services, and leveraging AI and ML for dynamic personalisation. Engage in interactive sessions, real-world case studies, panel discussions, and debates to stay ahead of emerging trends shaping the future of digital experiences.
Key Themes:
- The Future of Digital Experience
- AI and ML in User Experience
- Designing Omnichannel Customer Journeys
- Interactive Content Strategies
- Balancing Personalisation and Privacy
- Emerging Digital Technologies
- Using Data to Build Better Digital Experiences
Who Should Attend?
Business leaders, digital transformation experts, marketing professionals, UX designers, and technology enthusiasts eager to gain insights, network with industry peers, and explore innovative solutions to stay competitive in the digital landscape.
Don't miss this chance for a day of learning, innovation, and collaboration.
Program Highlights
Speakers
Sessions
Digital & User Experience Leaders
Track
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Agenda
This session explores why chasing perfect personalisation can hinder CX impact, and how relevance and speed often deliver better results with less risk:
- Hyper-personalisation is hard - don't forget to realise value on your journey to deliver perfect CX
- Getting the data you need to personalise deeply creates privacy risk
- Context and relevance can often deliver the same or better results - must faster - giving you more time to experiment and get creative
In this innovative session, attendees will work through a series of real-world scenarios relevant to their roles. Together with peers, they’ll explore possible courses of action, weigh the consequences, and log their individual decisions. Responses will be tallied and analysed by our session facilitator, shaping how the group navigates each stage of the activity.
Will we collectively choose the right path?
To add to the fun, participants will also take part in a quick quiz—offering the chance to win a $300 travel voucher. Don’t miss your shot at insights and a getaway!
As digital tools become second nature, the next challenge is creating frictionless, meaningful experiences that blend technology with human needs.
- How consumer expectations have shifted in the digital-first era
- The role of trust, transparency, and data ethics in CX/UX
- Bridging the gap between digital convenience and emotional engagement
- The next big UX shifts: From screens to immersive experiences
Choose 1 topic to join on the day!
1 & 2. Balancing Personalisation with Privacy in Digital Experience Design
3 & 4. Reimagining Customer Service in the Age of AI
5. Accessible by Design: Moving Beyond Minimum Compliance Standards
6. From Friction to Flow: Rethinking User Journeys in a Multi-Channel World
7. Enabling Better Workflows: Designing Digital Tools for Internal Teams
8. Future-Ready by Design: Creating Resilient Digital Experiences
Who Attends?
Chief Marketing Officer
Chief Technology Officer
Chief Digital Officer
Chief Product Officer
Chief Customer Officer
Head of Digital Experience
Head of Online
Head of Customer Experience
Head of Digital Design
Head of eCommerce
Head of Digital Technology
Head of CRM
Digital Product Director
Innovation Director
Martech Manager
Digital Product Owner
UX & Digital Product Managers
Customer Technology Manager
Benefits For Attendees
Event Location
Grand Millennium Auckland
FAQs
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Get In Touch
Contact our event team for any enquiry
Danny Perry
For sponsorship opportunities.
Lili Munar
For guest and attendee enquiries.
Ben Turner
For speaking opportunities & content enquiries.
Taylor Stanyon
For event-related enquiries.