Auckland Digital Experience Summit 2025
Elevate your customer engagement and join industry leaders for hands-on sessions and expert discussions on cutting-edge digital solutions and personalised customer experiences.
Join us at the Digital Experience Summit to explore the future of customer engagement.
In May, we're bringing together digital, technology, marketing, and customer experience leaders to enhance service delivery and customer satisfaction through world-class digital solutions.
Discover best practices for designing digital experiences tailored to customer needs, developing reliable services, and leveraging AI and ML for dynamic personalisation. Engage in interactive sessions, real-world case studies, panel discussions, and debates to stay ahead of emerging trends shaping the future of digital experiences.
Key Themes:
- The Future of Digital Experience
- AI and ML in User Experience
- Designing Omnichannel Customer Journeys
- Interactive Content Strategies
- Balancing Personalisation and Privacy
- Emerging Digital Technologies
- Using Data to Build Better Digital Experiences
Who Should Attend?
Business leaders, digital transformation experts, marketing professionals, UX designers, and technology enthusiasts eager to gain insights, network with industry peers, and explore innovative solutions to stay competitive in the digital landscape.
Don't miss this chance for a day of learning, innovation, and collaboration.
Program Highlights
Speakers
Sessions
Digital & User Experience Leaders
Track
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Agenda
Discover how AI-powered insights and predictive analytics are transforming customer experiences and driving business success.
- Leveraging AI for hyper-personalisation without breaching privacy
- Predictive analytics: Using data to anticipate customer needs
- Real-world success stories of AI-driven CX optimisation
- Overcoming the challenges of integrating AI into existing digital ecosystems
Discover how AI-powered insights and predictive analytics are transforming customer experiences and driving business success.
- Leveraging AI for hyper-personalisation without breaching privacy
- Predictive analytics: Using data to anticipate customer needs
- Real-world success stories of AI-driven CX optimisation
- Overcoming the challenges of integrating AI into existing digital ecosystems
Learn how we improved digital accessibility for users who are blind or have low vision—by identifying key pain points, enhancing screen reader compatibility, and embedding inclusive design practices. See how these changes boosted usability, engagement, and customer satisfaction.
In this innovative session, attendees will be faced with a series of scenarios that they may face in their roles. Attendees will discuss the possible courses of action with their peers to consider the ramifications of each option before logging their own course of action.
Results will be tallied and analysed by our session facilitator and results will impact the way the group moves through the activity.
Will we collectively choose the right course of action?
As digital tools become second nature, the next challenge is creating frictionless, meaningful experiences that blend technology with human needs.
- How consumer expectations have shifted in the digital-first era
- The role of trust, transparency, and data ethics in CX/UX
- Bridging the gap between digital convenience and emotional engagement
- The next big UX shifts: From screens to immersive experiences
Learn how we improved digital accessibility for users who are blind or have low vision—by identifying key pain points, enhancing screen reader compatibility, and embedding inclusive design practices. See how these changes boosted usability, engagem
Select a topic of discussion and engage in an interactive roundtable discussion with a group of your like-minded peers.
Who Attends?
Chief Marketing Officer
Chief Technology Officer
Chief Digital Officer
Chief Product Officer
Chief Customer Officer
Head of Digital Experience
Head of Online
Head of Customer Experience
Head of Digital Design
Head of eCommerce
Head of Digital Technology
Head of CRM
Digital Product Director
Innovation Director
Martech Manager
Digital Product Owner
UX & Digital Product Managers
Customer Technology Manager
Benefits For Attendees
Event Location
Grand Millennium Auckland
FAQs
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Get In Touch
Contact our event team for any enquiry
Danny Perry
For sponsorship opportunities.
Lili Munar
For guest and attendee enquiries.
Ben Turner
For speaking opportunities & content enquiries.
Taylor Stanyon
For event-related enquiries.