Auckland Digital Experience Summit 2025

As digital health becomes the default, inclusivity can’t be optional. In a diverse nation like Aotearoa, creating equitable, accessible healthcare experiences is essential. This talk explores how Southern Cross Healthcare is designing with empathy to meet the needs of every Kiwi — regardless of age, ability, culture, or digital acces

• How Southern Cross integrates accessibility and cultural relevance into digital health tools
• Involving Māori, Pasifika, disabled, and rural communities in service design
• Making accessibility a strategic advantage, not just a checkbox
• Bridging the digital divide to improve national wellbeing outcomes

Discover how AI-powered insights and predictive analytics are transforming customer experiences and driving business success.

• Leveraging AI for hyper-personalisation without breaching privacy
• Predictive analytics: Using data to anticipate customer needs
• Real-world success stories of AI-driven CX optimisation
• Overcoming the challenges of integrating AI into existing digital ecosystems

Learn how we improved digital accessibility for users who are blind or have low vision—by identifying key pain points, enhancing screen reader compatibility, and embedding inclusive design practices. See how these changes boosted usability, engagement, and customer satisfaction.

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In this innovative session, attendees will be faced with a series of scenarios that they may face in their roles. Attendees will discuss the possible courses of action with their peers to consider the ramifications of each option before logging their own course of action.

Results will be tallied and analysed by our session facilitator and results will impact the way the group moves through the activity.

Will we collectively choose the right course of action?

As digital tools become second nature, the next challenge is creating frictionless, meaningful experiences that blend technology with human needs.

• How consumer expectations have shifted in the digital-first era
• The role of trust, transparency, and data ethics in CX/UX
• Bridging the gap between digital convenience and emotional engagement
• The next big UX shifts: From screens to immersive experiences

Learn how we improved digital accessibility for users who are blind or have low vision—by identifying key pain points, enhancing screen reader compatibility, and embedding inclusive design practices. See how these changes boosted usability, engagem

Select a topic of discussion and engage in an interactive roundtable discussion with a group of your like-minded peers.

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