Get in early avoid the queue hot coffee and fresh made barista coffee.

This keynote will explore how AI is reshaping the financial services landscape by driving operational efficiency, enhancing customer experiences, and fostering innovation.

• How banks and FSIs are transitioning from pilot projects to enterprise-wide AI adoption to generate measurable business value.
• The rise of agentic AI and multi-agent systems enabling real-time decision-making and knowledge scaling across institutions.
• Strategic approaches for balancing rapid AI innovation with governance, compliance, and ethical considerations in finance.

AI promises to transform every corner of financial services; but between flashy pilots and boardroom pressure, how do firms move from hype to real business value? This discussion unpacks what it really takes to build an AI program that delivers measurable outcomes, scales responsibly, and avoids the costly trap of “FOMO adoption.”

• Cutting through complexity to design AI programs that start with business goals, data quality, and human capability, not just technology buzzwords.
• How organisations can resist the rush, clarify the right use cases, and align talent, governance, and budgets for lasting impact, whether you’re a nimble fintech or a major bank.
• Getting the numbers, and the narrative, right. Learn how to calculate AI ROI, manage executive expectations, and reset strategy when pilots fail to scale.

In this innovative session, attendees will be faced with a series of scenarios that they may face in their roles. Attendees will discuss the possible courses of action with their peers to consider the ramifications of each option before logging their own course of action.

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Results will be tallied and analysed by our session facilitator and results will impact the way the group moves through the activity.

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Will we collectively choose the right course of action?

While it may sound a little cliche, but it’s absolutely true that change has become the constant for organisations and their people. In this fireside chat, David Walker draws on his leadership experience at DBS Bank and Westpac to share how leaders can prepare their people to navigate ongoing transformation with confidence and clarity.

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The conversation explores practical leadership lessons for operating in an era shaped by rapid technological change and shifting global dynamics, and how executives are rethinking risk, capability and culture to stay adaptable.

• How leaders can reduce change fatigue and build confidence during constant transformation
• What skills and mindsets matter most as AI and emerging technologies reshape work
• How executive risk thinking is evolving to support adaptability, not just control

This panel examines practical AI governance frameworks designed specifically for Australian financial institutions to ensure compliance with regulatory requirements while enabling responsible and scalable AI deployment across operations.​

• Establishing executive-level AI governance committees with direct board reporting, incorporating Australia's Eight AI Ethics Principles to oversee high-risk applications such as credit scoring and fraud detection.​
• Implementing comprehensive AI inventories, bias testing protocols, and continuous model monitoring to meet regulatory standards and prevent biased outcomes in lending and customer segmentation.
• Adopting centralised risk catalogues and RegTech solutions for agentic AI systems, providing robust audit trails and human oversight to facilitate compliance with both domestic regulations and international standards

Select a topic of discussion and engage in an interactive roundtable discussion with a group of your like-minded peers.

Put your knowledge to the test in this fast-paced quiz covering real-world trivia, key concepts, and emerging trends. Compete for bragging rights - and a travel voucher - as the top scorer takes the crown.

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This keynote focuses on AI’s crucial role in combating financial crimes while personalising and improving client interactions and experiences.

• Deploying AI-powered fraud detection and scam prevention solutions that actively disrupt malicious actors and enhance ecosystem collaboration.
• Personalising financial services through AI-driven customer insights and natural language interaction tools.
• Best practices for integrating AI automation with human-centric service to maintain trust, transparency, and workforce stability.

This think tank examines whether accelerated AI-driven automation in banking and finance creates significant job displacement or enhances workforce productivity and engagement.

• AI automation reduces repetitive and manual workload, freeing staff to focus on higher-value, strategic activities that drive innovation and customer service.
• Overreliance on AI risks job cuts, growing workforce instability, and diminished human oversight, potentially degrading customer experience and operational resilience.
• The future workforce model requires balancing AI augmentation with human skills, investing in retraining, and redesigning roles for a collaborative human-AI ecosystem.